Crossroads Talent Solutions, LLC (Crossroads) is a Small Business Administration (SBA) 8a Business Development participant, Department of Veterans Affairs Certified Veteran Owned Small Business (VOSB), and State of Maryland Department of Transportation Minority and Disadvantaged Owned Small Business, with over 20 years of professional experience in the military, government, and the private sectors.

Crossroads is seeking a highly skilled and motivated individual to serve as a Coordinator, Membership Development for one of its clients.

Basic Function of the Position:

To contribute to the growth and retention of client Membership.

Critical Duties and Responsibilities:

-Maintain new member tracking using various management application solutions.
-Review, approve and process new member applications.
-Implement new member updates and invoicing.
-Tracking recruitment progress and other spreadsheet tracking reports.
-Address member inquiries and provide exceptional customer service to prospects and members via communications including phone, email, face-to-face meetings, mailings and web.
-Assist with the new member onboarding including new member outreach and engagement opportunities.
-Support the administration of exhibiting member benefits.
-Support Membership team by performing audits of the CES Exhibitor and Wait Lists to identify member prospects, confirm member status and pricing.
-Coordinate with marketing to support the recruitment and retention of client members. Support outreach to members and prospects promoting client member benefits and involvement.
-Update web site content as needed and directed by Membership Development staff.
-Work closely with other client departments to identify new membership opportunities and to help other departments meet their goals. Evaluate new member benefits & services and determine advantages. Coordinate member recruitment presence for key events like CES and other industry events. Identify new events and opportunities for client member recruitment. Meet and/or exceed assigned membership department recruitment and retention goals.
-Coordinate the development team's membership leads using an online database’s reporting and tracking tools. Expand the database and tracking tool through in-depth industry research.
-Serve as a liaison to the client Communications and Social Media teams and develop new ways to promote client member companies through these vehicles.
-Maintain a thorough understanding of all client benefits and initiatives and communicate them effectively to educate prospects and new members about joining and getting involved.
-Serve as the liaison to internal client departments for needs relating to recruitment and retention.
-Update systems and accurately enter data.
-Perform other duties as required by business needs.

Work Experience:
-0-2 years' experience with association membership recruitment, corporate sales or customer service preferred.
-Previous experience in marketing, sales or technology industry preferred.

Education/Training:
-Bachelor’s degree in marketing, Business, Communications or related field preferred or commensurate experience.

Skills/Capabilities/Technical:
-Must possess strong organizational skills and attention for detail.

-Demonstrate ability to efficiently handle multiple priorities in a fast-paced, change oriented environment.
-Must have excellent communication skills, be customer/team oriented and can work with all staff levels. Must have a can-do, positive attitude.
-Database and lead tracking software experience preferred.
-Must be able to work independently.

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled