Crossroads Talent Solutions, LLC (Crossroads) is a Small Business Administration (SBA) 8a Business Development participant and Certified Serviced Disabled Veteran Owned Small Business (SDVOSB) with over 20 years of professional experience in the military, government, and the private sectors.

Position: Recovery Care Coordinator Site Lead

Type: Full-Time

Location: Brooke Army Medical Center, TX

Travel: 0%

Contingent upon Contract Award  

Position Summary: The Site Leads (SL) are identified as critical positions and are responsible for all WCGS-Service contractor assignments at the Site location. The SL will have direct contact with the onsite USSOCOM WCP leadership daily and will address any concerns regarding the performance

Duties and Responsibilities:  

Maintain a modified caseload. Perform all responsibilities and tasks as an RCC as it relates to the modified case load maintained.

Supervise and coordinate the efforts of the contract support at Regional Locations.

Inform the USSOCOM WCP leadership immediately of any case or situation that could potentially require the intervention of leadership to resolve.

Ensure performance measures are meeting program standards and will report any deviation immediately to the Government.

Collect, maintain, and archive individual case management data on a monthly and annual basis for planning and reporting purposes in accordance with USSOCOM requirements utilizing the USSOCOM approved case management system.

Perform as the local senior advisor with the ability to respond to queries regarding the WCP; RCC processes, policies, and procedures.

Identify regional issues and possible solutions, and effectively communicate them to the Task Manager.

Required Skills and Abilities:

Possess current SECRET clearance

6 years of SOF experience

6 years of RCC or Case Management Experience

Military experience (senior-level SOF or Medical NCO) and familiarity with DoD and VA medical systems is highly preferred.

Effective written and oral communications skills.

Veterans encouraged to apply

Crossroads Talent Solutions, LLC is a veteran-friendly EOE-Disability/Vets employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Veteran/Disabled