Crossroads Talent Solutions, LLC (Crossroads) is a Small Business Administration (SBA) 8a Business Development participant, Department of Veterans Affairs Certified Veteran Owned Small Business (SDVOSB), and State of Maryland Department of Transportation Minority and Disadvantaged Owned Small Business. With over 20 years of professional experience in the military, government, and private sectors, Crossroads is dedicated to delivering high-quality solutions.

**Contingent Upon Award**

Job Title: Data Entry Clerk
Location: Offutt Air Force Base, NE
Department: Military and Family Readiness (M&FR)

Job Summary:
The Data Entry Clerk will provide essential administrative and data entry support for the Transition Assistance Program (TAP) at the Military and Family Readiness (M&FR) office, Offutt Air Force Base, NE. The role requires accurate data entry, effective administrative support, and professional communication to help fulfill the mission of the 55th Force Support Squadron (FSS).

Key Responsibilities:

• Data Entry: Accurately input data related to the Transition Assistance Program (TAP) into designated databases and systems, ensuring all information is up-to-date and correctly formatted.
• Administrative Support: Perform a variety of administrative tasks including managing correspondence, maintaining records, scheduling appointments, and assisting in the preparation of reports and presentations.
• Customer Service: Provide professional and courteous assistance to service members and their families, responding to inquiries via phone, email, and in-person with accurate information.
• Documentation Management: Maintain organized records, including personnel files and program documents, ensuring compliance with privacy and confidentiality regulations.
• Coordination and Communication: Collaborate with M&FR staff, contractors, and other stakeholders to ensure smooth operations. Relay any issues or concerns to the appropriate parties promptly.
• Compliance: Adhere to all applicable Federal, state, and local laws and regulations, as well as Department of Defense (DoD) policies and procedures. Maintain awareness of safety standards and business casual dress code requirements.
• Quality Control: Assist in monitoring and maintaining quality standards for data entry and administrative functions, ensuring accuracy and timeliness in all tasks.

Qualifications:

• Education: Associate degree or at least 3 years of experience in a military or government environment required. A Bachelor’s Degree is preferred.
• Experience: A minimum of 1 year of experience in clerical or data entry roles, preferably in an office setting. Experience with the Transition Assistance Program is a plus.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required. Ability to learn and navigate new software systems effectively.
• Communication: Strong verbal and written communication skills in English, with the ability to interact professionally with diverse groups of people.
• Organizational Skills: Exceptional organizational abilities, with attention to detail and the capability to manage multiple tasks and deadlines effectively.

Why Crossroads?
Crossroads Talent Solutions, LLC is a veteran-friendly EOE-Disability/Vets employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Veteran/Disabled