Crossroads Talent Solutions, LLC (Crossroads) is a Small Business Administration (SBA) 8a Business Development participant and Certified Serviced Disabled Veteran Owned Small Business (SDVOSB) with over 20 years of professional experience in the military, government, and the private sectors.
Position: Quality Control Specialist (QCS)
Type: Full-Time
Location: MacDill Air Force Base, FL
Travel: 0%
* Contingent upon Contract Award*
Position Summary: The Quality Control Specialist (QCS) is identified as key personnel and is responsible for the quality of case management services provided.
Duties and Responsibilities:
- Maintain a modified caseload. Perform all responsibilities and tasks as an RCC as it relates to the modified case load maintained.
- Serve as a SME in the CRP process.
- Perform data quality checks for all data entered the WCP database. Evaluate entries for accuracy, timeliness, and format.
- Conduct routine audits and review CRPs to determine quality of services provided to RSMs; check for proper procedures and development of thorough needs assessment; identify any gaps and intervene as necessary to expedite positive outcomes.
- Coordinate with the Training Coordinator to develop specific training for any identified trends.
- Conduct Site Assist Visits (SAV) to ensure compliance with current laws, policies, and procedures. SAVs can be conducted in-person or virtually.
- Identify problems in the data using trend analysis and recommend solutions to WCP leadership.
- Develop protocols for creating cases, making edits and suggest improvements to current methods for entering data.
- Provide written recommendations to Government for programmatic improvements.
Required Skills and Abilities:
- Possess current TOP SECRET clearance
- 8 years of SOF experience
- 8 years of Recovery Care Coordinator or Case Management Experience
- Recovery Care Coordinator core competencies
- Experience in management of RCC-related documentation and issue resolution is required
- Experience with industry-common quality control measures, metrics, and analysis is preferred; but not required
- Military experience (senior-level SOF or Medical NCO) and familiarity with DoD and VA medical systems is highly preferred
- Effective written and oral communications skills
Veterans encouraged to apply
Crossroads Talent Solutions, LLC is a veteran-friendly EOE-Disability/Vets employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Veteran/Disabled